NHC Smithville #1 in Customer and Employee Satisfaction

NHC Smithville recently obtained the highest customer satisfaction and highest employee satisfaction of all eleven NHC centers in the Central Region.
Customer satisfaction is an important measure in delivering high quality healthcare. Surveys are mailed out to patients and their families on a regular, year round basis to rate the care and services they or their loved one received. The surveys are returned anonymously to a third party vendor, MyInnerview, for analysis and summarization. NHC Smithville had the highest customer satisfaction for the month of April, and currently has the highest overall score for the past 12 month’s average.
“Having the highest customer satisfaction in our region is a significant accomplishment,” said Clint Hall, Administrator. “Our expectation is excellence, nothing less. Our partners work closely to make sure that we communicate effectively with our patients and families. And most importantly, we listen to our customers as they tell us what they hope to achieve and accomplish. We can then put together an effective plan to help them reach those goals.”
Employee satisfaction is also an important measure in delivering high quality healthcare. NHC refers to its employees as “partners”; because that is a more accurate description for the important role they serve in the organization. Surveys are completed anonymously via an online third party portal, Relias Learning, during the month of March. For this past survey period, over 100 employees completed the satisfaction survey.
“All of our partners, from housekeeping to nursing, therapy to dietary, recreation to medical records, maintenance, laundry, and administration, serve a vital function for our customers,” Hall said. “It takes a committed group of talented partners to make this organization run smoothly. We are a family who is committed to helping each other grow as professionals and as individuals. It is an honor and privilege to be a part of the NHC Smithville family.”
For more information about NHC Smithville, visit www.nhcsmithville.com or call (615) 597-4284.